Tag Archives: Dave Kahle

Dealing with Abusive Customers

Posted on September 25, 2012 by Joel Whitaker

By Dave Kahle   Q.  How would you suggest I respond when a customer gets abusive and uses profanity with me? A.  That’s a difficult call.  I have had only a couple of these experiences in my career.  Let me...

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Q&A: How to Get Prospects to Call Back After Leaving a Voice Mail

Posted on August 20, 2012 by Joel Whitaker

By Dave Kahle Q.  We use the phone for keeping contact with many accounts.  I also use it for cold calling phone prospects.  Any hints on how to entice prospects to call back, since over 60% of calls are answered...

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